Return and refund

At Nexo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is defective or damaged upon arrival.
  • You received the wrong item.
  • The product is unused, in its original packaging, and in resalable condition.

Products that have been used, damaged by the customer, or returned without the original packaging may not be eligible for a refund or exchange.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that have been used for hygiene and personal care reasons.
  • Items damaged due to misuse or improper handling.
  • Clearance or final sale items (if applicable).

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order number and clear photos of the product and packaging so we can resolve the issue quickly.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed using the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Shipping charges are generally non-refundable unless the return is due to our error.

5. Exchanges

We will replace products that are:

  • Defective
  • Damaged during shipping
  • Incorrectly delivered

Exchanges are subject to product availability.

6. Return Shipping

  • If the return is due to our mistake (wrong, defective, or damaged item), Nexo will cover the return shipping cost.
  • If the return is for any other eligible reason, the customer may be responsible for the return shipping costs.

7. Order Cancellation

Orders may be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow our return process.

8. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us:

Nexo
Email: nexouae.store@gmail.com